Emails… What is there to say about emails? We have all been there. You log in to your Gmail or Hotmail after receiving an exciting notification that your pay has come in, only to find that 124 emails have suddenly appeared in your inbox with no warning. Now, there is a solution to filter the… Read more

Rule 1: Make the customer feel supported. Online shopping is continuously growing, with now over 20.3 million online shoppers in Australia alone. Therefore, it is no surprise that customer service has gone digital. To match this growth in online user purchases, companies are integrating chatbots into their digital marketing strategy to not only provide an… Read more